Harmony is the key
When an incident occurs on board, however small, the impact on crew members and guests may be vital if it is not adequately managed.
Since harmony is the key, the team leadership, or what is the same, the role of the Captain. It is essential for everything to work accurately and to maintain well-being on board. Good captains do not base their leadership on hierarchy but on empathy. It is necessary crew members know those who live on board or are part of a trip.
When the crew assumes their functions with motivation and enthusiasm, any situation, however complicated, can be resolved in a satisfactory, discreet, and elegant manner.
Everything is possible, except improvisation.
The best ability that members of a good crew can provide is the ability to forecast. It requires constant preparation and training. Everything has to be planned to be able to devote the necessary attention to the unforeseen.
But unforeseen events can also be planned. Most of the technical incidents are detected, and most of the anomalies are typified.
So, there is only a small percentage of possibilities that something does not develop as planned, and that is what the crew should concentrate on: detecting a possible unforeseen event and having a solution ready to apply as soon as necessary.
